Help with the app and your membership
Most questions about the Founder Feast app and membership are answered below. Anything else, write to us and a person replies, usually within a day.
Signing in
The same account works in the iPhone app, the Android app and on the web.
How do I sign in?
Use Continue with Google, Continue with Apple, or your email and password on the sign-in page, in the app or at founderfeast.com/login. It is one account across all three.
I never set a password.
You do not need one. On the sign-in page choose Email me a sign-in link, and a link that works for 30 minutes arrives at the address on your account. Once you are in, you can add a password, Google or Apple from your profile so the next sign-in is one tap.
I forgot my password.
Choose Forgot password? on the sign-in page and we email you a reset link. It comes from Founder Feast, so check the spam folder if it has not arrived within a few minutes.
I signed in with Apple and my account looks empty.
Apple can hide your real email behind a private relay address, which creates a second, empty account. Write to us from the address you applied with and we merge the two, keeping your membership and your history.
Dinners
Thursday is the main event. Everything about a seat lives on the dinner page in the app.
How do I book a dinner?
Open Dinners, pick a Thursday in your city and reserve a seat. Membership covers the seat, and you pay the restaurant for what you eat and drink on the night.
When do I see the restaurant and who is coming?
48 hours before the dinner, in the app and by email. Never sooner.
Can I cancel a seat?
Yes, from the dinner page. Cancel free up to 48 hours before. Inside that window a cancellation counts the same as not showing up, because a seat at a small table is hard to fill twice. If you do not show and do not tell us, we charge $50.
I am running late.
Tell the table from the dinner page in the app once the restaurant has been revealed. The others see it straight away, and nobody waits to order.
What are coffees, runs and hikes?
Extras members start themselves between Thursdays, all free to join. Find them under Activities in the app, or create one and see who turns up.
Membership and billing
Where you subscribed decides where you manage it.
What does membership cost?
$49 a month, about $11 a week. It covers every weekly dinner plus coffees, runs and hikes with other members, in all three cities. You pay for your own food and drinks at the restaurant.
How do I cancel?
If you subscribed on the web, open Billing in your account and choose Cancel membership. Access continues until the end of the period you paid for, and you can reactivate from the same page at any time before then. If you subscribed in the iPhone app, cancel in your Apple ID subscriptions; on Android, in Google Play subscriptions. Cancelling never deletes your account.
Open Billing (signed in on the web).
How do I change my card?
Billing in your web account opens a secure Stripe page where you can update the payment method. Subscriptions bought in the app are billed by Apple or Google, so the card lives with them.
I paid in the app but I am told I am not a member.
Open the membership screen in the app and tap Already a member? Restore purchases. That re-checks the store's record of your subscription and unlocks the account it belongs to. If it still does not match, write to us with the email on your account and the store receipt.
Your account
Your profile is what the table sees before the night.
How do I edit my profile?
Open Profile in the app, or founderfeast.com/app/profile on the web, and choose Edit. Name, company, what you are building and the links you want to share all live there.
How do I delete my account?
From Profile, choose Delete account and confirm twice. It signs you out for good, removes your profile and notification tokens, cancels an active web subscription immediately and takes you off any upcoming table. Past dinners stay in our records under an anonymous id only. A subscription bought in the iPhone or Android app has to be cancelled with Apple or Google as well, because we cannot cancel those for you.
The account deletion page has the same steps and the email route.
What do you do with my data?
The privacy page explains what we keep, who processes it and how to turn analytics off in your browser.
A person answers
Write to hello@founderfeast.com from the address on your account and say which city you are in. We read every message ourselves and reply, usually within a day.
Do not have the app yet? Get it on the App Store or Google Play, or read what the app does. New here? How it works covers the club from the application on.